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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
357 ratings and 189 comments received in the last 90 days.
20 April 2024
Very helpful and patient staff, wiling to give as much time as needed for me to understand options and make a decision.
17 April 2024
I dealt with Mark Brimmell and Kevin Badrick. Both were helpful, straight forward and courteous.
17 April 2024
The sales process was effortless informative and a pleasure
16 April 2024
Very informative
16 April 2024
Great team nice people and very helful
09 April 2024
Matt Haynes was extremely helpful, professional and enthusiastic during the purchase process of our new car which involved several visits and test drives.
06 April 2024
Only ongoing issue I have had with is the BMW Dashcam, which has turned out to be not what i expected and quite fiddly to operate
04 April 2024
there was an issue with the side skirt but Gerry and his manager arranged to put the clips back on and Gerry came in on his day off at Easter to personally hand over the car.
04 April 2024
Everything went very smoothly and were kept informed all the time
03 April 2024
Megan at Sytner Tring was fantastic!
03 April 2024
Sytner Tring and Gerry Lane have been fantastic throughout the whole process. The set-up there is first rate and I cannot speak highly enough of the service we received.
31 March 2024
Fast efficient informative
30 March 2024
Salesman, Jason, was first class
26 March 2024
The experice was streamline from start to finish. I was kept up to date with my order and a day was arranged to fit my diary for collection. The collection was straightforward
25 March 2024
Very satisfied with the quality of service provided.
21 March 2024
Ahsan at Sytner BMW Tring ensured my experience was exceptional. He picked me up from the station, and made me welcome and comfortable. Every interaction was marked by professionalism, expertise, and genuine care.
19 March 2024
Fantastic
18 March 2024
I had a lovely experience with LEAH. Everything went smooth, her communication was great too :) 10/10 service
13 March 2024
Stress free relaxed environment to do business in.
13 March 2024
I was kept informed throughout the process and the car was delivered much earlier than anticipated.
13 March 2024
Highly satisfied. Dealing with Jason Tack was a pleasure. I was impressed with his professional manner and high-level of product knowledge. In addition, he kept me regularly updated throughout the manufacturing process of the car.
12 March 2024
BMW finance not easy to deal with both when requesting an Extension on previous BMW PCP and Confusion over payments resulting in Over payment and now awaiting refund .
11 March 2024
But car had developed a fault just prior to hand-over / was rectified
10 March 2024
Gerald Lane was excellent
10 March 2024
The team worked well to get it all over the line.
08 March 2024
Gerry Lane kept in touch throughout. A very good handover.
07 March 2024
No problems at all, made to feel special during the whole process.
07 March 2024
Steven, George and Matt at Sytner Tring were brilliant. They were so helpful and thoughtful and made the whole experience feel easy. A very big thank you to all at Sytner but especially George, Matt and Steven
06 March 2024
Was excellent communication throughout. The salesman Jason even picked me up from my house when I struggled to get there to collect my car. Kevin was really helpful when I was unsure about something on the car.
04 March 2024
Jason & Kevin made everything easy and answered my questions
01 March 2024
Ahsan and Steven went above and beyond to help me identify the right car for me, and then finding a car of the spec I wanted. Huge thanks to them both and the other staff at Sytner Cowroast
28 February 2024
Everyone who dealt with me were great and they found me a car quickly.
28 February 2024
Staff could not have been anymore helpful if they had tried answered any questions i had always responded to emails
28 February 2024
Very good.
28 February 2024
Loving the car, everything I asked for and more. Mark really delivered on the brief I gave him from start to finish
28 February 2024
nothing went wrong
28 February 2024
Again our sales assiant Ahsan made us feel very welcome so we was very happy.
27 February 2024
Disappointed to pick up car and then realise half way home that the car was running on just 5 miles of fuel but overall experience was good.
26 February 2024
completely, i couldnt have asked for anything more
25 February 2024
Enjoyed the conversation, was convinced quickly of the product quality and did not feel pressured at any stage so happy to make purchase.
25 February 2024
Rory did a great job of looking after us & connecting us to all the right people
25 February 2024
A bit of a hiccup on delivery but it was all sorted out in a professional way
24 February 2024
From my initial visit, test drive, follow up discussions & the overall experience I was very happy. Sales Specialist, Ahsan Yousaf, was very good throughout the process. However, final handover seemed rushed & lacked some detail in car operations.
22 February 2024
To date and good communication
22 February 2024
Leah was fantastic, very knowledgable and approachable.
22 February 2024
Totally satisfied. All staff were helpful and attentive. Sytner Tring are a credit to the BMW brand.
22 February 2024
It could not have been any better, I got my car quickly and I was able to keep the courtesy car for a few days. Gerry took time to explain everything to me, he made sure I had all the links to watch the relevant videos and set up my i-phone app.
22 February 2024
Expensive
22 February 2024
It was smooth professional and enjoyable
22 February 2024
From choosing our new car to sourcing purchasing and delivery the experience was well organized and well Explained every step Of the way. Megan was always helpful and a pleasure to deal with.
22 February 2024
Wide variety of cars displayed in a bright clean spacious showroom
25 April 2024
Love the coffee. Staff very friendly and polite
22 April 2024
Always kept in the loop, fair approach to replacing items under warranty
22 April 2024
Apart from the cost ,everything done on time
22 April 2024
Very efficient and helpful
22 April 2024
Ben took ownership of the work necessary on my car, explained things well and kept me updated. Ben and his staff were excellent. He also made a follow-up call to ensure I was happy with the work done.
21 April 2024
Very accommodating in ensuring I could retest my failed MOT before the weekend. Ben Saunders was helpful.
21 April 2024
Great video of health check and discovered a screw in the tyre.
19 April 2024
Please see my comment above.
18 April 2024
Staff were great and very helpful
18 April 2024
All was fine
16 April 2024
Whislt there was a reduction to my final bill on account of the way I was treated I was without my vehcile for over a week. A secondary fault which had been identified on day one was not fixed until day 8. The turbo fault was not identified initially
16 April 2024
Problem fixed quickly. I even had a lift home and car delivered to me aswell.
16 April 2024
Repair was well done but there had not been a clear note made of what was required when the car was booked in. My car therefore could not be retuned to me on the same day.
14 April 2024
Having been very satisfied in the past, on this occasion, communication could have been better and incorrect information was knowingly given to us about having to pay if we took car home and bought back another day for a warranty repair.
14 April 2024
Everything sorted, quickly and efficiently.
14 April 2024
Easy to book and work from showroom whilst waiting. Shame there were no sandwiches like they have at Mini next door !
14 April 2024
My stay was kept as short as possible. The repair only took 4 hrs and the staff done a great job at washing the vehicle in the pouring rain.
13 April 2024
I had to return my car as the paint job on my bonnet was good when it came back
13 April 2024
The car aspect was OK, just forgot to do a few things we asked. Attention to customer requirements was poor adn requires development.
11 April 2024
On time service polite and friendly
10 April 2024
Everything was done efficiently and to my satisfaction
10 April 2024
Service was carried out very well. Frustrated that the car was very badly cleaned ahead of return though.
09 April 2024
Could fault the service deparmtnmet.
08 April 2024
Very friendly. Fantastic engineer video, nice value add service around want the car.
08 April 2024
See above. Lovely young lady I dealt with.
08 April 2024
Jack was helpful and professional throughout.
08 April 2024
Courteous and efficient at Sytner Tring.
08 April 2024
Everything explained and reported on as agreed - no hidden extras. Prompt, friendly, courteous and efficient service
08 April 2024
Took longer than I was advised but the surroundings of the waiting area are ok and the coffee was nice
08 April 2024
As above
07 April 2024
Everything was done as expected within time scales
07 April 2024
Very good indeed. My dealings with Samual Gray have been very good. He is polite and keeps me well informed.
07 April 2024
Dealership very professional in its approach while remaining friendly and welcoming.
05 April 2024
Staff are always polite & extremely welcoming.
04 April 2024
Very organised and efficient service.
04 April 2024
Very helpful people. Got the work done in super quick time.
03 April 2024
Friendly and efficient service
02 April 2024
The workmanship when my vehicle was repaired under warranty has faults but i am now concerned on wether to bring my vehicle back to be rectified, broken clips not replaced , bonnet cable left loose and not clipped in amongst other things
01 April 2024
No issues service and MOT completed as agreed prior to the work being carried out. I was kept appraised throughout the day.
31 March 2024
Excellent service from the initial appointment to booking vehicle in & the final collection
31 March 2024
The service guy jack is good at his job always keept my up to date with my car
31 March 2024
Quick easy booking and pick up...
31 March 2024
Helpful
30 March 2024
Appointment was uneventful, was greeted by an agent... updated the order after reading the key fob and my car was handed back clean, tidy, serviced and MOT'd
30 March 2024
On the service side, Tring were fantastic. They had to keep the car overnight but kept me informed and gave me a detailed explanation and video of the car.
29 March 2024
Zoe was excellent in very trying circumstances
29 March 2024
Service is always good
29 March 2024
I was well looked after
28 March 2024
I was kept there for an hour waiting and I asked if I can charge the car then it wasn't charging. They changed three tyres and the pressure for those tyres were different, when I asked I was told it's normal due to different temperature its not true
26 March 2024
The service is always very good
26 March 2024
Excellent service
26 March 2024
We had two cars in for service on the same day and Paola managed to help us with their scheduling.
26 March 2024
If their was no stars .. that would be my choice
25 March 2024
I trust Sytner to look after my car.
25 March 2024
Great fun!
25 March 2024
I was very satisfied with my service experience from start to finish .From booking car in to picking car up , everything went very smoothly and in good time. All staff I dealt with were very helpful and professional. I will use Sytner Tring again.
24 March 2024
Good
24 March 2024
Work completed quickly and a fair price.
24 March 2024
Everything good
24 March 2024
Good waiting area & coffee service. Updates on work progress given. No escape from canned music which I could live without when trapped for 3+ hours.
21 March 2024
One star off because the car was vacuumed inside but boot was left dirty.
21 March 2024
Found it very easy to report my issues, and be put through to the relevant servicing team to discuss in detail. Was booked in at an agreeable date. Very happy that I was offered a courtesy clean of the vehicle.
19 March 2024
I booked my M5 in for service. They processed as a 320 then had to rush on a Saturday. I left not even knowing if the job had be done correctly. Asked to be hoovered and washed and wasn't done due to the rush. Un professional service.
19 March 2024
Friendly staff and health check and cleaned car as part of the service.
19 March 2024
I was happy with everything but the only reason I haven't scored 5 is that my dashcam appears to have been disconnected but I wasn't told.
19 March 2024
Worked on my car immediately and resolved issue(s). Extremely courteous and helpful, also gave me a courtesy car from day one which is rare in other dealerships including BMW.
18 March 2024
Took my car in for a service which was completed promptly and I felt looked after while I was waiting. One thing of note the car wash wasn't the greatest the inside hadn't been touched.
18 March 2024
Speedy and polite.
18 March 2024
Despite requesting that car wasnt washed on the booking and confirmed when dropping off,it was washed! Also,I never received health check video (flagged with them on pickup).They also queried something with your CS,and was promised reply but nothing
17 March 2024
We can always do better, be better. Nothing is ever perfect.
15 March 2024
Easy to book and work carried out efficiently and on time. Pleasant and helpful service agent Zoe.
15 March 2024
Because is throughly deserved, thanks Zoe!
15 March 2024
Helpful stuff
15 March 2024
Once the car was booked and confirmed. The service was pretty exceptional. No complaints.
14 March 2024
Fast repair, well fixed and excellent comunication. Sam was very pleasant and explained everything so easy! Thank you Sam
14 March 2024
No problems after the service.
13 March 2024
Car wash didn't clean my wheels properly
13 March 2024
Dropped car off , paid on the phone link collected keys at the end of the day. Car was cleaned and vacuumed to a basic standard and the service lights were off. Expected a bit more when spending so much on a service.
13 March 2024
Service completed with no issues, and one investigation was fully resolved.
13 March 2024
MOT and annual service done with advice as to areas possibly in need of attention
13 March 2024
Get to centre to be told another service due so price went up. Not sure why this couldn't have been initially seen at time of booking. Snacks v depleted this time compared to previous visits, they don't cost much but are a welcome perk when waiting!
12 March 2024
From start to finish it was easy and all made very transparent. They were honest, advised me and talked me through it all. Service was fantastic and the best I have received at a BMW
11 March 2024
Good experience, minimal waiting time to see the Customer Service Advisor (Ben), who was very helpful and competent and answered my questions thoroughly.
11 March 2024
Very pleased with the whole process.
11 March 2024
Pleasant, comfortable and people were very helpful
11 March 2024
Paula was friendly, and a great help in explaining and keeping me updated with progress and collection status.
11 March 2024
i have been with Sytner BMW for nearly Three Years. First time it has happened that they charged for the parts initially but didnt install it. Later after my email communication, service center rebooked the visit and had it installed.
10 March 2024
Always helpful , Paola was spot on at communicating informations and anticipating any further requirements and made the process smooth and easy!
10 March 2024
Work was completed in timely manner. The lady who was looking after me (Paula) provided exemptional customer service. I was very impressed, she is an absolute star.
09 March 2024
Helpful agents but car repeatedly returned unfixed
09 March 2024
Good service as normal, would not expect anything less ..
09 March 2024
The car was well looked after and the video was a great.
09 March 2024
Although my vehicle was returned with some slight damage after a headlight replacement it was quickly repaired and I'd like to thank Ryan, Jack and Ross for their understanding and exceptional customer service.
07 March 2024
Pleasant staff. All items completed.
07 March 2024
Ease of booking service, excellent service from Jack Price and the team in the service department throughout. The ability to book service at a specific time of day and while you wait (at least for a minor service) is a real benefit to the customer.
07 March 2024
To be told i had 30 minutes to get to the garage to pay for the service or I couldn't have the car back is not acceptable. It was not possible for me to find anyone to get me there in 20 minutes. That's if they were waiting for the phone call.
07 March 2024
Happy with Service but was slightly frustrated re the faulty battery that was only purchased from you a few weeks ago. No reason provided as to why it had failed due to RAC coding it. I am still waiting for a technical response.
07 March 2024
Run flat tyres originally fitted to the car were replaced on this occasion and the previous occasion, with non-run flat tyres without me being advised.
06 March 2024
No nasty cost surprises. Cost as expected
05 March 2024
My car was very efficiently checked in upon arrival Upon collection, Zoe had all the paperwork completed so I could make a prompt getaway,
05 March 2024
The experience was very good but now I have to wait another two weeks before you can check the car for the new noise that started when I drove away from the service. Not very impressive.
04 March 2024
From the welcome I received as soon as I walked through the door to the service desk staff, everything was very good, I was kept up to date with the progress of my car service
04 March 2024
The one thing that does annoy me is the insistence of charging for a 'Scoping check' every time the car is booked in.This should be an option if the customer wants it. I personally don't require a video of the tyre tread depth etc. as I check myself.
04 March 2024
Asked for tyre that had a bulge to be put in my boot, wasn't done. Asked for quotes on the advisory work, still waiting. Don't need it now. Asked to check CCTV as dash camera started recording (g sensor)as pedestrian system showed a fault, no reponse
03 March 2024
Jack was very polite and professional and kept me informed of the progress
03 March 2024
good service
02 March 2024
Very friendly staff
02 March 2024
Everything was done well with useful explanations on a short video. Polite, friendly people.
01 March 2024
Great customer service and communication from Ben Saunders was very responsive to my queries whether my phone or email and handed the car over to me as expected. A slight oil leak was reported on inspection but wasn't further investigated.
29 February 2024
The car was cleaned well after the servicing & returned to me in good condition
29 February 2024
Caring and attentive staff. Very impressed of how they looked after an elderly customer at tring. Zoe Varndell was brilliant. The supply of coffee on a cold windy day in the waiting area is a treat. The service desk staff and engineers were good.
28 February 2024
Zoe & Ryan deserve a shout out, they were great. Car booked in with no hassle, greeted & kept updated at all times. Very well looked after
28 February 2024
I was very happy with the service given to me
28 February 2024
Read above
28 February 2024
Service was great
28 February 2024
Because all the issues I had were addressed and employees were very happy to explain things and check things about which I was not sure. My biggest problem is with updating the satnav
27 February 2024
The guy who managed it for me was lovely and really efficient
27 February 2024
Good service at all times
27 February 2024
Overall customer service good
27 February 2024
Smoothe and effucient
27 February 2024
Good customer service from Ben
27 February 2024
The car still seems to have a fault. However, they have without question arranged to take the car back to rectify.
25 February 2024
Zoe in service was superb. I was contacted every day letting me know what was going on, she did not give me unrealistic expectations of when my vehicle would be fixed.
25 February 2024
Appointment made via app. All very easy and convenient.
24 February 2024
When my wife came to collect my car, they held her captive as if she was a thief. Ask Ben & Ross
24 February 2024
The technician I saw and had a road trip really wanted to fix the problem I had, and he went out of his way to research the problem and then fix it. I wrote an email to the Service manager to thank her for the excellent service I had received.
23 February 2024
Friendly, professional attitude
22 February 2024
Ben was great, talked me throught what had been done and whay was recommended to be done and also helped me download an app for my car and set it up for me too.
22 February 2024
everyone was very friendly and helpful especially Jack.
22 February 2024
Communication proved inadequate. I was not kept informed of progress, to which there were unexpected delays, and messages from me to the service person apparently didn't get through.
22 February 2024
As you would expect from a BMW dealer. Jack was good. I was a bit 50/50 about Sytner however this was a big improvement from previous interactions with Sytner.
22 February 2024
Service advisor very helpful.
22 February 2024
Friendly and helpful but see q 1
22 February 2024
Previous known history
22 February 2024
As abovr
22 February 2024
Well informed and looked, fast and efficient
22 February 2024
Car cleaning (accepting this is a free and thoughtful service) wasn't great. Back window, boot and footwell sides of car left dirty.
20 April 2024
I ended up buying two cars