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ABOUT SPECIALIST CARS TRING.

Find out more about what we do and our team.

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The BMW 420d M Sport Coupe

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The BMW X4 M Competition

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The BMW 1 Series Range

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The BMW X3 xDrive20d M Sport

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Hiring: Service Advisor

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The BMW Approved Used Sales Event

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3 Series M Sport Saloon

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The BMW X5

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The BMW X7

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Specialist Cars Summer Offers

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Get a 10% discount this September on lifestyle accessories!

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The BMW 5 Series M Sport Range

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The BMW M5 - Save £20,000 + £5,000 Deposit Contribution!

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The New BMW 1 Series

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Enjoy a complimentary day out at a National Trust place in our all-electric BMW i3.

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The BMW Apprenticeship Scheme

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Hiring: Retail Sales Consultant

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WE'RE ON SOCIAL MEDIA

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The BMW i Range

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Snow Centre Partnership

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David Lloyd Partnership Announcement

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Harpenden Rugby Club Partnership

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Luton Rugby Club

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Tring Cricket Club Partnership

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Knebworth Cricket Club

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St Michaels Manor Partnership

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Odyssey Gym Knebworth Partnership

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Luton Town Football Club Partnership

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BMW Help: Recalls

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The Specialist Cars Opt In

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Check In. Top Up. Check Out.

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VED Tax Changes

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Bump it. Snap it. Send it.

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BMW Head-Up Screens at Specialist Cars

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BMW Advanced Car Eye at Specialist Cars

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BMW Integrated Navigation at Specialist Cars

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BMW Electric Week, 19 - 28 Feb.

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Specialist Cars - BMW Marketing Champions 2015.

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Where Next?

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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WE ARE RECRUITING

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How to get connected with BMW Connected Drive.

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How can a BMW Genius help me?

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BMW Summer Your perfect BMW couldn't be closer

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Meet the team

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Tim Verschoyle

Head of Business

Steven Gonzalez

Retail Sales Manager
  • Department BMW Sales

Jason Osborne

Retail Sales Manager

John Mullarkey

Business Manager
  • Department BMW Sales

Jason Tack

Retail Sales Consultant
  • Department BMW Sales

Conor Goodger

Retail Sales Consultant

Zame Ahmed

Retail Sales Consultant
  • Department BMW Sales

Gary Allan

Retail Sales Consultant

Jeffrey Durrant

Retail Sales Consultant

Trevor Francis

Sales Progressor

Richard Roethenbaugh

Aftersales Manager

Aaron Henry

Parts Manager
  • Department Aftersales

Service Advisor

Service Advisor

Service Advisor

Service Advisor

Elayne Flitney

Service Reception Manager
  • Department Aftersales

Megan Minall

Service Administrator
  • Department Aftersales

Service & Parts Technician

Service & Parts Technician

Service & Parts Technician

Service & Parts Technician

Service & Parts Technician

Service & Parts Technician

Service & Parts Technician

Service & Parts Technician

Service & Parts Technician

Service & Parts Technician

Service & Parts Technician

Service & Parts Technician

Service & Parts Technician

Service & Parts Technician

Service & Parts Technician

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

All staff were friendly, professional and performed as I have been accustomed to. The car received its scheduled maintenance, was cleaned And returned to me on time as arranged.

Service

See the answer above.

Service

The service department have been very good, despite a lack of cooperation from used sales, which seems to have surprised them as well as me.

Service

Excellent and professional service

Service

Once again everything was done efficiently , professionally, and courteously. Thank you Gerry Lane.

Service

As this was my car's 1st service, I was surprised there was no printed information on what had been carried out on the car. In the past, I have always been given a list & verbal feedback regarding oil change, brake pads, filters etc. Not this time.

Service

Met all the criteria expected at a BMW franchise

Service

Service was completed in time and ready for my collection.

Service

Really look after the Customer.

Service

Comfortable seating and atmosphere,,good coffee but had to wait longer than expected for the service work to be completed. Well priced compared to some other BMW dealerships.

Service

As above - friendly helpful good service and price

Service

Staff try to give complete satisfaction

Service

From the sales point of view I was very satisfied with them. My second purchase from this dealership, the first experience was exceptional and exceeded expectations, so would have been difficult to improve on this again.

Service

Car cleaned free of charge

Service

Great garage with interesting and knowledgable people.

Service

Jason Tack is helpful, friendly and professional.

Service

Have always purchased my cars from Specialist cars and always get looked after well

Service

I was in a hurry as had a hospital appointment.Everyone put themselves out to change tyre quickly.Well done.

Service

The Service Advisor was helpful and very pleasant; everything was correctly noted (e.g. other things that needed looking at, over and above the maintenance service). Paperwork was done quickly. Nice environment (waiting areas, etc). Will use again

Service

Knowledgeable service advisor

Service

service staff explain all work undertaken

Service

Thinking for the customer

Service

As per question 1

Service

Work is fine but it continues to be very frustrating to get through to servicing to make a booking.

Service

Everything completed as expected and the bill was fair.

Service

Good service...

Service

It was easy to book. When I arrived I was made very welcome and the facilities allowed me to work from the BMW site and be comfortable until my car was ready.

Service

Very good service. The only issue for me is having to wait whilst the car is being serviced. The showroom is a fair distance from anything. A courtesy car would be going the extra mile instead of having to wait.

Service

modern cars have so much technology these days that, in my opinion, each car should be configured for the customer at collection rather than pointed towards the website and told the DIY

Service

I've had my car serviced at Tring a few times and had the car returned to me with a nail or screw in the tyre (on the day of service) once and this time the fan/blower which worked perfectly well prior to the service, did not work when returned.

Service

I was kept informed of the progress of my service. The welcome is always friendly, personal and professional

Service

Good - service always busy but staff friendly

Service

Car was serviced and other warranty work carried out

Service

Having a video showing the problem with the i drive system, it was not possible to share with the dealer as their IT system was not capable of, or allowed to download the file.

Service

Met my expectations and communicated well. Its a shame their Stevenage branch couldn't do the same earlier in the year. I still haven't had a response to an email and telephone call since April

Service

Having booked an mot for 12.30 I was initially told the car would not be ready until 4.30. When I said this was an unacceptable wait it was done straight away as it should have been

Service

all good.

Service

One slight hitch was that when I got into the car to drive home I got a menage that the tyre pressures were a little low. This should have been dealt with before the car was handed back

Service

Despite the service being notified that I had a problem with a squeal from the rear brakes when I booked the car in and it being on the worksheet the technician assumed that replacing the front pad and discs would cure the problem. It did not.

Service

Very quick - called when the car was ready as requested. Would have given 5 stars but dropping off the car was a bit clunky - also the boot of the car was not vacuumed

Service

they did the job I asked for and did not overcharge. The estimated time was high but I was warned it may well be quicker which it was so I saved money!

Service

Good attention to booking of service, and this appears to have been properly completed. Collection from home works well

Service

Very professional - kept to time - nice coffee

Service

Again great service The only reason hasn't been rated 4 stars is because of your insurance policy on loan cars I have a conviction from two years ago which meant i could not get a loan car from bmw as their insurance would not cover it.

Service

Too many mistakes and poor issue resolution

Service

Easy service no issues

Service

I explained the problem (second visit) and was charged for a full diagnostic test when the fuel flap opening problem turned out to be a known BMW issue for hybrids.

Service

Quite expensive I feel

Service

Th eonly possible answer for a perfect service and customer handling

Service

Complimentary valet, together with transport home & back & free drink while waiting make taking a car in for service a stress free experience.

Service

I was given some incorrect information by one of your advisors about the validity of my service pack. This caused me unnecessary stress and worry until I had the position clarified by one of his colleagues.

Service

Service and mot satisfactory but I had asked for tyre pressures to be checked.2 days later the warning sign appeared re low tyre pressure! No help re loan car - a manual and different model to my car

Service

very stressful and felt like we were being deceived some thing i would not expect when your spending that sort of money seems to be more about figures than the customer ?

Service

I've marked this down because over the course of 2 visits the problem that the car went in for has not been resolved. It is still to be resolved with (yet) another visit to the service dept. Various parts have been replaced, but the issue remains.

Service

I complained about the car shaking after starting when cold. This has happened on a number of occasions. I asked for this to be looked into but it doesn't appear to have been done. The car still shakes sometimes when cold

Service

As I said second time in but they are very nice and helpful

Service

I was satisfied, Iiked the people I dealt with and am pleased with the car but the whole experience was very similar to that experienced with dealerships for other marques.

Service

Only brake service and was dealt with speedily.

Service

Efficient and friendly service. However, my car wasn't washed afterwards. This is a

Service

Although work was carried out and a financial contribution was made by BMW I am not convinced that the problem has been fully rectified.

Service

Wrong requested parts was delivered twice. Rubber protector left undone.

Service

My system had not been set properly, so after the service my car was still saying service required in August 2019. I noticed this on departure so I had to run back into the showroom to show my service rep who then in turn asked a technician to remedy

Service

As already stated plus the personnel I spoke to were very friendly and effiicient

Service

Very efficient and courteous company. Staff very helpful and always available and return calls

Service

Reasonable wait time. Update on progress

Service

Service was good, kept informed of repairs and all great on that front. Gave fairly satisfied because I did ask to test drive an i8 - No one rang me back!

Service

BMW Tring staff were very friendly and helpful.

Service

Second car from specialist cars. That's say it all.

Sales

Gerry at Specialist Cars was very helpful, I managed to complete the whole of the purchase transaction remotely whilst on a trip in the USA

Sales

Our salesperson Jeffrey was very professional and knowledgable and anything he couldn't answer, he went out of his way to find out. He kept us informed of progress at all times with phone calls and videos. Being new to the sales team he was excellent

Sales

very pleased

Sales

Gerry at Specialist Cars Tring is a true gent and ensured my satisfaction throughout the entire process. The personal videos of my car before pick-up were a great touch.

Sales

Good deal. Well looked after. Regular updates.

Sales

Excellent quick non-fussy service

Sales

Gerry Lane provided a first-class service.

Sales

The only issue was to do with the fitting of a cat 6 Tracker which my insurance company insisted upon. My first issue was why these items not fitted as standard as virtually every insurance company in the uk wants them. my 2nd the actual fitting.

Sales

Still waiting for delivery of my car because the insurance company needed a specific type of tracker fitted, and the garage did not have it in stock. its been over a week now since I made payment for the car and I still don't have it.

Sales

Steven and Matt were very helpful

Sales

Helped and guided from beginning to end. BMW are amazing