No news found with your current search criteria.
No filters have been added
No news found with your current search criteria.
Had to wait for just over a week to get a warning light on the dash checked. Warned not to drive the car and then the garage found that there was no problem -it was a false reading
Job completed to my satisfaction
On time and keeps you up to date with progress.
Job done as arranged
I had to go back to the dealership the following week to get a stamp in the service book.
All staff couldn't do enough to help even when outside of their duties or responsibilities. This is by far the best dealership I have ever used,
Slight delay in getting the work done but very apologetic and wasn't a huge issue.
All was done very well and I liked the video about the underside inspection.However I was not pleased to be told my service contract was invalid as I had done more than the agreed mileage. This was wrong and the garage should have checked properly.
Completed work quickly and efficiently.
I brought my car in for its free service. A phone call to me mentioned that I needed new brake pads & discs at a cost of c£500. I'm not very happy that I had to fork out for these items on my brand-new BMW after only two years and 30,000 miles.
See above - in the end resolved quickly once the part was in, and booked for a Saturday repair as they knew I'd been waiting for a long time
Poor customer service, not informed of addition requirements.
Everything was sorted quickly
A little quicker would help, but took opportunity to speak with Ashley
Efficient and friendly customer service. Service, MOT and additional work I requested all completed within the time frame given and I got a very clean car back at the end of the day!
Had to get a part for the exhaust so not finished until the next morning.
Same reason as my answer above
Having read the review it was off putting at first, however we decided to make up our own minds and we are pleased we did. Everyone greeted us with a lovely smile. We dealt with Nick who was very knowledgeable and not pushy at all.
when booking in was told 90 diagnostic fee, BMW could not find my issue, i had to make a extra trip to assist them to discover, charged me almost double the diagnostic fee! another issue was replace of splash guard, told me a price, paid, asked to co
As above. Also have always found all the people at Specialist Cars very helpful and friendly.
Excellent customer care
Specialist Cars at Tring provide an excellent service, car collection when needed, lovely, friendly staff, even dog biscuits & water (with a dash of milk for our fussy Jack Russell!!)
Friendly, direct and engaged customer service from the whole team; as has been the case on all our visits to Specialist Cars. Comfortable customer waiting area and facilities.
it is a good service and professional
The notification of replacement tyre required soon was helpful but the quoted replacement was £100 more than another supplier.
I asked for the (recently detailed and ceramic coated) car not to be cleaned, it was and is now covered is swirls. Not impressed at all!
Pleasant helpful staff.
Mark is a fantastic salesman. He listens, spends time & doesnt push sales or extras unless needed. Ive bought cars from him over 10 years and will continue to do so
Good communication from the service team on day of service
Car all serviced and kept informed
The work that was required was as a result of work not satisfactorily completed at a recent previous service..Frustrating not to be able to deal with the same service person throughout, therefore requiring repeated explanations to uninformed persons
Professional, helpful and friendly team
Very good service,excellent staff
Service was good but slow
Everything carried out to my satisfaction and kept me informed of timescales.
Car was Mot'd and serviced whilst I waited. Happy with the service.
Nothing else I could have asked for
Satisfaction fulfilled my expectations.
Team really happy - their estimates on time are sometimes over optimistic, but they do then keep you in the loop.
The level of service received is good.
Did everything that was asked
Excellent customer service provided by the service team at Tring
Service experience is good. Focus on more competitive costing will be good. BMW maintenance costing might need to be more competitive with similar competitors
On my current experience Completely dissatisfied
I got a report on the checks carried out on the car which included the wheels and suspension checking out OK. But, I am experiencing a bit of a rocking sensation when I hit pot-holes or speed bumps, which suggest the suspension may need tightening.
It is always a pleasant experience, the staff always make you feel appreciated and the quality of the work done is second to none!
I want to take a moment and express my gratitude for the great customer service I received from ROSIE HUSSEY (Service Administrator) The whole experience was as pleasant.
No delay in being seen. All dealer IT worked fine
The team went the extra mile to make sure I was taking care of regarding transportation home and efficient communication regarding the update on my car
Excellent experience at this dealership.
The car was returned clean and your staff were so helpful when I told them of a problem I had with the car on leaving. They took the car back in and corrected the fault while I waited.
As per comments above
Really helpful staff. I was able to work there whilst my car was being serviced.
Very friendly and helpful
Staff are always very helpful and prompt. Work carried out to a high standard and I am always kept informed.
done everything that was required
Made appointment to wait for car while servicing and MOT. Arrived there and was not aware that I will wait for car, also not take into account service that would be required in March 2018, despite me receiving a text to tell service is due
Wrong part was ordered, so had to return following day.
Problem quickly solved
Great service1 star less as was quoted for new tyres, which was really not the best price
The works has been carried out well and the flexibility in the return of the courtesy car in this very bad weather was appreciated
MoT done efficiently, needed a replacement tyre. A shame I had to take car away to get this done, and have to return for retest, which was done very efficiently. Your tyre cost £243, I paid £180. Why do you charge so much?
As a family we all drive BMW cars and always have them serviced at Tring.We have visited many BMW centres and found this Tring showroom to be the best in terms of staff and interior.
Car came back nice and clean
I rang BMW emergency service who told me that they would ring Sepcialist Cars direct to tell them I was bringing the car across. They were not expecting me when I arrived, but were able to fit my car into their schedule and resolve the problem.
the fault was not correctly fixed the firat time !
Reg Number for the car on your paper work is shown as OV65ZKF. This was transferred to 451D when I purchased the car in November 2016. I was told that it was due for an airbag recall. It transpired that this was for my previous series 3.3!
Was treated well on the day but 30 minutes before the service I was told that the car I had requested one month before so I could carry out my day's activities was not available . I therefore missed an important meeting due to this
I was unimpressed to see two separate items on the proposed work schedule which shouldn't have been included, as the work would have to be done as part of other items listed. I also had to ask for a discount which should be automatic on an older car.
As always the best
The MOT certificate has been issued with errors or omissions. When inquired about it I was told that nothing could be done because it was a computer error.
Normally I would suggest 5stars, but on this occiaision I recieved a very small manual car as a temp, to replace my M6 Grand Coupe, so I refrained from using it except to get to and from Tring. The problem was that my car was kept in for 5 days.
It was a joke.You kept the car for three days when it was booked for just one.A catalogue of errors and mistake and even when I picked the car up two days later than originally planned,I have run out of space but call me and I'll tell you how bad it
Happy with vehicle safety recall process and friendly service adviser. I got my car cleaned too which is a welcome bonus. On a minor point there was very little customer parking available at this venue.
I was satisfied as I was dealt with quickly when entering the shop and the service was done in a very Efficent time and done to the highest level it needed, and added the extra bonus of cleaning my car to a high level.
Efficient, friendly and kept me informed
Service Indicator not reset. Told have to come back a month later to get brake service done (under warranty) due to strict BMW rules. The letter matter clearly is a BMK UK matter not the Dealerships fault.
As above . I havent taken delivery yet but last time I bought from there , they made sure everything was perfect before I left
Product quality and customer service
Very helpful efficient staff
The dealership I use is very customer focused
Excellent all round support
Expert assistance, clear communication
Comfortable centre - great coffee machine.
Nick was amazing xx
i was kept informed of progress at all times.
Efficient and service felt personal.
Nothing to complain about
Excellent customer service, kept well informed and up to date with where my car was, very happy with turn around time and how friendly the staff are at specialist cars tring, very happy with the final product
second time i have been here and it was seamless
Everything was trouble free.
Very good service
Gerry Lane at Specialist Cars Tring really couldnt have done more to help us.
No issues at all!
No complaints at all
Nick Turner made the delivery experience a special one.
Jason is a great guy to do business with
Our salesman was professional friendly and gave us all the information we needed
First class connection with JasonJason supplies right car at right price Efficient adminFun experienceGreat hand overs
Somewhere between Very and Fairly Satisfied - Specialist Cars did make me feel as though I was a "punter", rather than a returning Customer about to spend a lot of money - and they could/should have done more to help me through the BMW FS mire