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Excellent experience at this dealership.
The car was returned clean and your staff were so helpful when I told them of a problem I had with the car on leaving. They took the car back in and corrected the fault while I waited.
As per comments above
Really helpful staff. I was able to work there whilst my car was being serviced.
Staff are always very helpful and prompt. Work carried out to a high standard and I am always kept informed.
Very friendly and helpful
done everything that was required
Wrong part was ordered, so had to return following day.
Made appointment to wait for car while servicing and MOT. Arrived there and was not aware that I will wait for car, also not take into account service that would be required in March 2018, despite me receiving a text to tell service is due
Problem quickly solved
The works has been carried out well and the flexibility in the return of the courtesy car in this very bad weather was appreciated
Great service1 star less as was quoted for new tyres, which was really not the best price
MoT done efficiently, needed a replacement tyre. A shame I had to take car away to get this done, and have to return for retest, which was done very efficiently. Your tyre cost £243, I paid £180. Why do you charge so much?
As a family we all drive BMW cars and always have them serviced at Tring.We have visited many BMW centres and found this Tring showroom to be the best in terms of staff and interior.
Car came back nice and clean
Reg Number for the car on your paper work is shown as OV65ZKF. This was transferred to 451D when I purchased the car in November 2016. I was told that it was due for an airbag recall. It transpired that this was for my previous series 3.3!
Was treated well on the day but 30 minutes before the service I was told that the car I had requested one month before so I could carry out my day's activities was not available . I therefore missed an important meeting due to this
the fault was not correctly fixed the firat time !
I rang BMW emergency service who told me that they would ring Sepcialist Cars direct to tell them I was bringing the car across. They were not expecting me when I arrived, but were able to fit my car into their schedule and resolve the problem.
I was unimpressed to see two separate items on the proposed work schedule which shouldn't have been included, as the work would have to be done as part of other items listed. I also had to ask for a discount which should be automatic on an older car.
The MOT certificate has been issued with errors or omissions. When inquired about it I was told that nothing could be done because it was a computer error.
As always the best
Happy with vehicle safety recall process and friendly service adviser. I got my car cleaned too which is a welcome bonus. On a minor point there was very little customer parking available at this venue.
Normally I would suggest 5stars, but on this occiaision I recieved a very small manual car as a temp, to replace my M6 Grand Coupe, so I refrained from using it except to get to and from Tring. The problem was that my car was kept in for 5 days.
It was a joke.You kept the car for three days when it was booked for just one.A catalogue of errors and mistake and even when I picked the car up two days later than originally planned,I have run out of space but call me and I'll tell you how bad it
Efficient, friendly and kept me informed
I was satisfied as I was dealt with quickly when entering the shop and the service was done in a very Efficent time and done to the highest level it needed, and added the extra bonus of cleaning my car to a high level.
very speedy and excellent reception area and free coffee!!
This time, everything went very well, car was picked up, serviced and returned swiftly and efficiently. No hassle, just a pleasant experience.
Someone forgot to hover the inside of my boot whilst cleaning my car. How do I know they forgot to tighten my wheel nuts too?
I had to do a lot of the chasing up regarding updates to the repairs. It wouldve been preferable if the team at Tring kept me informed rather than having to chase them.
Everything completed as required and the car cleaned!
Friendly staff, easy to arrange a service.
You are given detailed information and especially impressed with the video showing your car.
Service carried out, communicated any problems
Service advisors are not proactive in solving customer problems and short staffed judging by how hard they are to reach. Three stars is generous but I give this as once engaged senior management were very fast moving and secured a very good outcome.
The process took too long, and there was a painful evening when we couldnt have a loan car because my wife still has her Singapore driving license. And 500 quid for a replacement latch is too expensive.
See above. Everyone was helpful cant fault that
the car was kept over night for a clean, because the car was busy. I was not all satisfied with the inside clean of the car.
People good but delay in receiving costing list - needed to chase Max
Dropped the car off. Informed of progress. Car available at agreed time. No fuss, no issues.
Excellent dealer communication and their actions.
Was happy with the "while you wait" service, as the courtesy cars weren't available.
Able to schedule the work quickly and carried it out efficiently.
always been pleased no complaints
On checked-in the cost quoted was circa £400. On check-out the bill was £651 which was a shock! On challenge the service assistant consulted the service manager and the bill was reduced to £399. This seems sharp practice as I could have paid the bill
When giving advice on extra items needed on a service, a quote would be helpful so as to prevent surprises when it comes to paying!
See email,will take my business elsewhere and tell my friends.
The car servicing was done on time as given by the service department.
Very efficient helpfull advise.
as all work done, but didnt hoover although my car always quite clean. Also could do with using different tyre shine as it covered my alloys in a tar like covering that was terrible to remove had to use boiling water.
Work carried out satisfactorily but service book returned without being updated.
I specifically asked 3 separate people, that I would like to know the trade in value of my car as I may be looking to changing it shortly. No one has contacted me!
Great customer service
They were on time and allowed me to wait for my car to be serviced
Advisor fine, dealership of high standard, lift when needed. Unfortunately work took 3 days - no loan car offered or apology given.Work eventually completed satisfactorily. Car nice and clean so not all bad.
Booked service online and BMW website knew my vehicle from reg no, but when I arrived the reg no on the dealer system was an older vehicle and they had booked in for wrong car and service. They didnt apologise for this and no lift home available.
I can see no evidence from the worksheet that some things it was booked in for were done. Some of the work that was done, I'm not sure it has resolved the problem and bill high in my opinion after spending £1k on tyres a week or so previous to this
as per above RE seat & steering wheel positions
Because the person who dealt with me was very good
Very friendly and professional staff.The waiting area is bright, absolutely clean. There are also some free refreshments provided.
I was very satisfied with the service although surprised that the Service Staff were not aware of the details of the Winter Check-up offer which I had to point out to them by showing them the email advert that I had received from your company.
In addition to the full survey I had asked for the offside window to be fixed, which was sticking. I was told on inspection that the computer testing was telling the technician it was the nearside window that was faulty. It was not
Unfortunately part required for repair did not arrive on time, causing a delay
Well attended to throughout my visit
The booking process was easy, and the collect-and-return service is excellent. However, on the day of the service it took too many calls to deal with details, mainly because your telephone personnel seemed to be hopelessly overloaded.
only somewhat dissatisfied given dealer attempt to right issue with half a tank of petrol and a discount on tyres
Very professional and personal service given.
Service was done quickly
Initially car booked in for collection. On day car not collected, called service dept. They rang back to say that due to weather car could not be collected, no apology.
Car dealt with as planned, washed and finished in good time.
As far as I can tell, the work was carried out but I forgot to include the service book with the car and nobody mentioned it. I assume I can get the book retrospectively endorsed on the next service event.
They thoroughly fixed the rattling problem, which turned out to be a major manufacturing problem. Even offered a free service as compensation
Friendly, nice waiting area, a bit pricey
I would have been completely satisfied if my tyres were ordered before my car went for service and I didnt have to send back multiple times
Communication throughout RemindersProfessional and friendly
Jason is a great guy to do business with
Our salesman was professional friendly and gave us all the information we needed
Somewhere between Very and Fairly Satisfied - Specialist Cars did make me feel as though I was a "punter", rather than a returning Customer about to spend a lot of money - and they could/should have done more to help me through the BMW FS mire
First class connection with JasonJason supplies right car at right price Efficient adminFun experienceGreat hand overs
Environment was ideal for a family and very welcoming
Staff always helpful
Excellent service provided by Jason Tack. Quick and efficient. Cannot wish for more.
Made to feel special...me specially the great reveal and a bouquet of flowers and a bow
Very adaptive sales process with no rushing or heavy sales techniques.
Everyone was extremely efficient and friendly. Great communication, personal service.Particularly commend Martin Holmes our sales person, this was our second purchase from him and have been very impressed, both occasions.
Kept well informed throughout the process, staff very approachable and informative.
We started looking at 2nd hand cars with Ashley Nugent but it was soon clear to us that we were best to order new, to the spec that we wanted. Ashley was brilliant from the very beginning, patient and considerate to our needs. First rate!
For reasons set out above.
Sales person works hard to find me the right car from UK stock. Kept me informed all through the purchase and after the sales they kept in touch to make sure I was happy with everything.