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The Service Centre highlighted what needed to be done based upon the history which was acceptable, but upon payment more work had been carried out than advised meaning a larger Bill. My Car also had Oil Marks on the Passenger Seat and a mark on the..
Had a service while you wait and some warranty work and all in all completed in an acceptable time
I had my car in for a check up. Id booked a hire care and when I arrived it wasnt available....I did get a lift from BMW to my home.....where i luckily had the use of another car. You did deliver me a car the next day, which was good....
Job carried out as promised.
The screen in the service area showing how far in service process your car is good BUT it needs to be accurate - it gave me the impression my car was with the advisor ready to return when it was with the valet yet the screen showed this completed
My car is always collected and returned to me, valeted and looking like new
The service procedure was explained to me fully prior to me dropping the car off at the BMW Centre Tring. Contact was good throughout the day updating me on the progress and when I could expect to collect the car later that day.
There are two answers to this question. On the actual level of service within the workshop I would rate as DISSATISFIED. The car was in for over 8 weeks !! On the front of house communication the service was EXCELLENT
Service professional but expensive
The first visit took much longer than stated. The service adviser dealing with me did not point out the 'strong advisory', I had to ask about it. On my second visit there seemed to be total confusion and a lack of communication.
1) My wife and I both have BMW's they have sent a questionnaire regarding my wife's car to me - her husband. 2) Failed MOT on ball joint. When booked it in told it would be free due to age and low mileage. Then Charged.3) Over charged by £60.
I never feel like I'm a valued customer.
The check in process was good and I was kept informed as it progressed. The car was cleaned for pick up like Lexus which was great. Car fixed under warranty and helpful in suggesting something else that required attention. A replacement car wud bgood
Actual service was up to standard and met expectation.
Done what supposed to be done, very quick and found some few problems that the other mechanic can't found .
Excellent service given
My seat belt buckle being on backwards was not spotted at either the factory nor PDC then took weeks to arrange an appointment. When fixed the service department did clean my car but appeared uninterested in how this had got through the checks
As above. Just a little confusing and frustrating
It would have been 5 stars but there was confusion as to when the car was to be serviced. I turned up st the service centre but the car was not booked in until the following day so I had to go back the following day.
Good service on time and prompt
Choose Specialist Cars Tring as an efficient dealership although sometimes a bit 'smooth' when dealing with customers.
All the work was completed in very good time.
Slick and smooth operation
Made welcome by staff members but always room for improvement.
the work completed on the car was very goodand Tring offered to pick up and drop off my car,However Tring BMW did not pick the car up on the day as expected and had to be reminded to pick it up.and the communication to hand the car back was poor
painless experience, pleasant waiting conditions, drinks available, car cleaned saving me my weekend job !
My car was picked up from my workplace and returned as requested at the end of the day. I was kept up to date with what had been done and it was returned fully valeted.
Very friendly, efficient staff. Work done expeditiously and to my satisfaction.
it was an oil service. There was also some warranty work done on the steering column.There was nothing about the experience for me to be 'very satisfied' about. My car was not cleaned on return (I'm sure you folks used to do this).
Technician came out with me on a road test - to point out fault (no middle man, dealt with the person who was going to do the work)
They keep in touch with you via text or call. Very accommodating with either taking car to Tring or will pick up for the day. Also can arrange for a loan vehicle. All in all there is a very pleasant atmosphere at the showroom.
Service experience was ok, but I was expecting certain checks to be done which I'm now sure were carried out (including Satnav update, brakes, tyres).
Prompt service, helpful staff, good value
Good service - efficient + trusted. Convenient service options. Price is generally reasonable.
Car in for a service as service due light showing. Met two members of staff who seemed hassled/impatient,informed that the car would not be serviced as not yet due,and by then service pack would not then cover as would be timed out/ mileage exceeded.
Gearbox whine very prominent and acknowledged by technician. Car booked in for 3 days for Tring to liaise with BMW HQ. 11am day 1 call to say all fixed; needless to say whine still present. Very disappointed, now booked in with Sytner High Wycombe.
Attitude of initial service adviser.
Only reason for not being completely satisfied is that I was charged a much higher fee than originally quoted. When I returned to question this after finding the original quote it was put right. However I felt that the system used should keep quotes.
I was told the car would be in for 90 minutes whilst I waited. The car was finished and washed and back to me inside 90 minutes. Good wifi in the waiting area was also a bonus.
Very satisfied with the service.
Unsatisfactory service the service department
As explained above.
I don't really have any problems in that I have a relatively new BMW - but the 'overhead' cameras were not working and that was sorted out for me. In the past I have had problems with other BMW's all of which were dealt with to my full satisfaction.
Satisfied all expectations
I had hoped / expected the car would come back valeted given the premium brand and service BMW supposedly stands for.
Communication over delays etc - was very poor and wrong information given.
Max was really good through at the process as was Megan who took payment
The actual service was fine but the process of booking was not good.I booked in and request my car to be collected. The booking was lost and they did not show up on the day. I had to re-book and on that day I had to chase them as they were late.
The Service was itself was fine. But 2 points annoyed me & let themselves down.1. The 'Valet' after Service was not done.2.I went to collect my car after being told it was ready but kept waiting over an 1hr until I complained & "they lost me" !!
Did everything I asked although the noisy heavy boot lid close was a GT problem which was a bit disappointing from a BMW.
A Same as above
Honest and helpful staff who treat the customer with respect
Could have been faster
I had booked the car in for service well in advance but the service was not completed on the day.
The service is slipping at thsi garage.
Can't really think how it could be improved - hence completely satisfied
Please see previous answer.
Two weeks after the service the engine cooling light came on. Your service department tell me that they don't check the fluid level on this function. This seems to be very strange! A part ordered at the service under warranty still has not arrived!!
I have been a customer of Specialist Cars since they took on the BMW franchise in Tring. I have always been well looked after what ever the problem. The facilities for visitors are first class.
Outcome was great, process for keeping me updated and asking me to pay for fault that was not a fault was poor.However staff always polite and professional, even though staff shortages meant I was not informed at the right times
The staff was unable to work the issue. They did not know what was wrong with the car but refused to experiment. They wanted to change a part, charge us for parts and labor; when their guess was incorrect continue guessing and charging.
All work completed in time as agreed and car valet cleaned
Because I was completely satisfied.
No estimation as to how much it was going to cost before doing the service
See above with my experience at specialist cars cow roast.
Please see first comment.
Professional, helpful and accommodate customers needs in general but did have to wait a few weeks longer than anticipated, probably because service so busy
The salesman and reception staff were very professional and helpful.
The car was not ready when i arrived after being told it was. I waited 2 hours to get my car ready to drive home.
Constantly told 'between 10-20mins' until something was ready; only for it to be 'another 10 minutes' for over an hour.My car keys left on the windscreen of my car in the main forecourt when everything was ready. Connected drive still not working.
On collecting my car was asked did I know where my car was parked.Gave my keys and a copy of the invoice. (car on a service contract.)When I reached home I found papers in the back regard rework to the convertible top,No discussion about the car
As above - I thought the service department appeared to be a shambles - perhaps understaffed and perhaps a "new computer system" had not been at all well introduced..?
After my 3rd attempt within a month of getting the issue fixed it's finally sorted. So happy now
Sent reminder for service due
Couldn't have asked for more
The car came in as a result of a recall by BMW. It transpired that one of the two items needed (the heat shield) was not available in stock and could not be fitted.Three weeks later, I am still waiting for notification that the part is now in stock.
Last service I was kept a well informed , but I had to rush to get to the garage before the end of the day to swap the loan car . My car was cleaned nicely, but the boot was left as it was.
I called them on 11th August and again on 14th to say I needed a new alloy and could they order one so there wasn't a delay on the 15th. No one did so one had to be ordered on 15th and I didn't get car back until 16th. This could have been avoided.
The only thing I would comment on is the price I was quoted wasn't not what I paid but more I was disappointed with this after wanting to take out the service pack at the time I was talked out of it and it would of now been cheaper
The salesman was exemplary, but the dealership had to go out of their way to obtain a test drive in the model in which I was interested. The handbook is not user friendly and your web site is not fit for purpose. Having to resort to YouTube for info
Mr Jerry Lane at BMW Tring was excellent in maintaining contact with us throughout our time spent at the showrooms.
There were some technical problems when I went to pick up the car - computer update problems - but your staff went out of their way to deliver the car to me as I had to look after my nephew in Barnet. Very good service.
Salesman did not offer a sensible price until I provided him with competitive quotes.Delivered date went back and back and I did not find out until I contacted the salesman.
Good atmosphere. More information especially on iPerformance would have been great.
I received helpful and professional and efficient help.
The showroom is very nice. My salesman built up a friendly relationship with me over several weeks before I finally decided to buy and the handover was very detailed and thorough.
James was helpful, knowledgeable and attentive. The vehicle appeared to be excellent value and met all our needs and expectations.
Everything met my expectations and the sale was carried out in a very professional manner.
I'm a repeat customer and got a very good deal on the new car.
Always received a warm welcome... a smile goes a long way. An extremely pleasant environment.
Nick made the whole process very easy and we are really pleased with the car.
Specialist Cars, the BMW Centre in Tring, is very impressive with good customer care from receptionists and all the sales team including the Sales Manager.The show room is very impressive demonstrating all BMW models in a very pleasant environment.
Second BMW on the bounce we have bought from same dealer and same salesman. Understood our position and requirements. Kept us in mind and offered suitable deals when they became available. straight down the line and easy to deal with ????
Smiley and relaxed staff, full of knowledge and no hard sell!!
Because there were no hitches at all
All aspects of the procedure went very smoothly due to the professionalism of BMW staff.
A bright,open sales area with decent coffee and facilities.A painless buying experience.
Same comments as above. Much better service at BMW than I received at Aldi, Mercedes or Jaguar, hence me buying a BMW.
As before Mark took us through the whole process from changing the personal number to handing over the vehicle
Literally zero complaints. Team made it easy and kept me in the loop at all times.
I didn't have enough time to go through all major features of the car. I was happy that the BMW centre understood my needs to change vehicle and that made everything that was possible to give me the car of my dreams in a way that I could afford it.
We were kept up to date at every stage
The whole process was professional and left us feeling special
As ever, everything went smoothly from the order to delivery and even the private number plate change. Seamless.
Gerry Lane was extremely helpful and I loved the video that he sent me when my car had arrived, it was such a personal touch. From the time I purchased my car to receiving it, it was only 2 weeks. They had the exact car I wanted in stock.
Now in my 4th new BMW, although the sales experience was good, once I had my car for less than a week and went back to report two issues, the promised contact has not occurred after a week.