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I was greeted with warmth and the staff went out of their way to assist me.
Even though I wasn't booked in. When I advised the service staff that I had to drive to North Scotland on the following Saturday they endeavoured to help with a 'check engine' warning light that had come on that day.them
They do what is needed when it is needed without fuss
Air conditioning smells after serviceNo clear instructions to where to park car.Where to collect.The complimentary car wash was useless. Its similar to outside £3 car wash.No explanation on what they did.Air conditioning smells after service
No reason to say otherwise
Pleasant surroundings as I chose to wait for my car this time. Work on my car completely quickly.
In particular I found the wait to be seen by a Service Representative to drop off my car unacceptably long. It was approximately 30 minutes at around 0815 on Monday 4 June, which is not the standard of service I expect from a premium brand like BMW
Good service, did however have to wait a while to be served
I've now had 2 major faults with this current car despite it being only 3.5 years old, one was fixed under warranty and the other was covered by BMW goodwill as the latest fault just shouldn't have happened.Great service from BMW and dealer
Always well looked after. If I wait, the facilities are very comfortable. The car is always valeted.
The chap who saw to me was most helpful.
the service given was effective and efficient
Your sales time are 10 out 10 as is your reception
Everything done as expected and delivered back in good time
They did the job at a reasonable price.
A plastic cover has fallen off from underneath my car that was part of the service work carried out
I was made comfortable whilst waiting to be seen; despite having an appointment..Failed to mention a missing screw cap from one of the wheels and felt it would have been good service for a replacement to have been made; didn't remember until left
car dusty when collected also small scratch on n.s rear wheel not sure how it happened
Car return on time and clean
Difficult to get through to Service Dept. No courtesy car available - all are in use! ABS fault was apparently repaired and has no recurred after 2 weeks. Can't get any suitable appointment for at least two weeks.
See previous answer.
Good communications. Everything explained very well and all questions answered quickly and efficiently. Couldn't ask for more!
Always willing to help with the smallest of concerns
Easy to use, completed the job (Oil Service) in the estimated timeframe
Not particularly personal and do not always do what is promised.
Poor, despite Tring being wholly in the wrong they wanted to charge me £79 to inspect the vehicle and also for fuel in the courtesy car. The only reason I was there because they supplied an unroadworthy car.
Job was done well
The car was booked (under warrantee) to resolve a 'known' issue and to have a service which it should have had prior to it being purchased 3 weeks before. I asked for another issue to be looked at - none of these were dealt with as I'd expect
Not completely satisfied as two parts needed to be fitted and they could not be delivered in time to be fitted on the day. Another day had to be arranged for fitting.
The whole experience was well organised and I was told how long the health check would be and that there was no charge.
Very fast and efficient
I would have been completely satisfied but for the fact I was blocked in your overflow carpark for 20 minutes after the service while your team tried to find the key for the cars which had been double-parked in front ofMy car.
Warranty claim delayed getting the car back and no courtesy car offered at this point.
Clear details of the work undertaken, efficiency of process.
Would have been completely satisfied but a couple of stored settings had been changed and needed to be reset
Had to wait for just over a week to get a warning light on the dash checked. Warned not to drive the car and then the garage found that there was no problem -it was a false reading
Job completed to my satisfaction
All staff couldn't do enough to help even when outside of their duties or responsibilities. This is by far the best dealership I have ever used,
Job done as arranged
On time and keeps you up to date with progress.
I had to go back to the dealership the following week to get a stamp in the service book.
Slight delay in getting the work done but very apologetic and wasn't a huge issue.
Completed work quickly and efficiently.
All was done very well and I liked the video about the underside inspection.However I was not pleased to be told my service contract was invalid as I had done more than the agreed mileage. This was wrong and the garage should have checked properly.
I brought my car in for its free service. A phone call to me mentioned that I needed new brake pads & discs at a cost of c£500. I'm not very happy that I had to fork out for these items on my brand-new BMW after only two years and 30,000 miles.
Poor customer service, not informed of addition requirements.
See above - in the end resolved quickly once the part was in, and booked for a Saturday repair as they knew I'd been waiting for a long time
A little quicker would help, but took opportunity to speak with Ashley
Efficient and friendly customer service. Service, MOT and additional work I requested all completed within the time frame given and I got a very clean car back at the end of the day!
Everything was sorted quickly
Had to get a part for the exhaust so not finished until the next morning.
As above. Also have always found all the people at Specialist Cars very helpful and friendly.
when booking in was told 90 diagnostic fee, BMW could not find my issue, i had to make a extra trip to assist them to discover, charged me almost double the diagnostic fee! another issue was replace of splash guard, told me a price, paid, asked to co
Same reason as my answer above
Having read the review it was off putting at first, however we decided to make up our own minds and we are pleased we did. Everyone greeted us with a lovely smile. We dealt with Nick who was very knowledgeable and not pushy at all.
Specialist Cars at Tring provide an excellent service, car collection when needed, lovely, friendly staff, even dog biscuits & water (with a dash of milk for our fussy Jack Russell!!)
Excellent customer care
Friendly, direct and engaged customer service from the whole team; as has been the case on all our visits to Specialist Cars. Comfortable customer waiting area and facilities.
Mark was fantastic
Sales process explained and regular updates on status of Manufacture.
The car is comfortable with a good feature set and delivered straight off the lot with little turnaround time. The introduction was extensive enough to be a good foundation to regular use without issues.
Seamless as completed most of the purchase and checks via email and phone. Meant I was able to come in and just look forward to picking up the car.
Well informed nothing a problem
Ashley was really helpful, he made us feel welcome at the dealership and took the time to listen to our needs and made the whole experience really easy.
As above . I havent taken delivery yet but last time I bought from there , they made sure everything was perfect before I left
Product quality and customer service
Very helpful efficient staff
The dealership I use is very customer focused
Excellent all round support
Expert assistance, clear communication